What to Expect at a Veterinary Appointment
Knowing what you should expect from your first appointment with us will help to make the process more comfortable and pleasant for you and your pet.
We encourage all of our clients to arrive at least 10 minutes early to their first appointment with us in order to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our team will review your pet's medical history and discuss any issues they might be experiencing with you. You will have the chance to ask any questions you might have and we will dedicate time to answering them.
Examination, Diagnosis & Treatment
After your pet has been assessed, our vets will provide you with a diagnosis and options for your treatment. Your vet will work with you to determine the right treatment plan for you and your pet.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
We are proud to serve pet owners from Astoria and across Queens. We are committed to providing your pets with state-of-the-art veterinary services with compassion, expertise and care.
We are passionate about the power of preventative veterinary care, educating our clients, and offering safe and advanced surgical services to pets in Astoria, Long Island City, Sunnyside, Woodside, Jackson Heights and Elmhurst.
Discover more about our office policies, available payment options and booking your appointment by reading through the following FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. Their simple online application process can give you results within a matter of minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
- What is your appointment cancellation policy?
If you have the reschedule or cancel your appointment, make sure you let us know as soon as possible. That way, we will be able to offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs. We also offer veterinary services to reptiles, birds and small mammals.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.